How to Make a Complaint

Step 1:
If you have a concern about your psychologist or your care, we encourage you to discuss it directly with your psychologist. This may help to resolve your concerns quickly and clarify any misunderstandings.

Step 2:
If you do not feel comfortable raising the issue directly, are not satisfied with the response, or wish to make a complaint about our administration or intake process, you can contact our Director:

Director: Dr Sasha Bruneau-Herman
Email: [admin@drsashabh.com]

Complaints can be made via email. We encourage complaints to be submitted in writing where possible.

Step 3:
If you are not satisfied with our handling of your complaint, or if our internal process presents a conflict of interest, you are entitled to pursue an external review. Details can be found here:
https://psychologistsboard.org.nz/for-the-public/raising-a-concern-about-a-psychologist/

You can also call the New Zealand Psychologists Board on 0800 471 4580 to discuss your concerns or to make a formal complaint.

Our Commitment

• We will acknowledge your complaint within two business days of receipt.
• We aim to resolve complaints within 21 days where possible. If more time is needed, we will keep you informed of our progress.
• Your complaint will be handled with fairness, efficiency, impartiality, confidentiality, and transparency.